Quick Summary: What You Get
- Free editable template for a personalized welcome letter.
- Formats: DOCX, PDF, and Google Sheets.
- Covers rent info, utilities, rules, local tips, and how to pay rent.
- Includes move-in checklist guidance and emergency contacts.
Congratulations!
You did it. You found a renter! A real, breathing human being who promises to pay rent and probably owns at least one scented candle. After weeks (or months) of waiting, it’s finally time to welcome them in a professional way, meaning something slightly more formal than shouting “Don’t break anything!” from your car.
To make this part easy, I’ve created a Free Tenant Welcome Letter Template, available in both PDF and Word formats (and for those who enjoy chaos, a Google Sheets version). It’s fully customizable, easy to use, and won’t judge you if your “office” is your kitchen counter.
Download Your Free Tenant Welcome Letter
Get the customizable template in your preferred format. This is the first step in a professional tenant onboarding experience.
What’s Inside
This sample welcome letter includes all the important stuff new tenants should know, like:
- The rental property address (in case they forget where they live)
- How to pay rent without using carrier pigeons
- Lease terms, neighborly guidance, and stern-yet-loving rules
- Contact info for maintenance requests (aka “Why is the water brown?”)
- Instructions for online payments that even your Uncle Larry could follow
- Tips for utilities, trash day, and not accidentally setting off the smoke detector
It’s everything you need to start the landlord–tenant relationship on a positive note, or at least one that doesn’t begin with “Hi, the sink exploded.” Use it to keep things smooth, professional, and as stress-free as renting can possibly be.
“This welcome letter template saved me hours. It’s a must-have for any landlord. My new tenants felt so welcomed and had all their questions answered before they even asked.”
– Sarah L., Property Manager
New Tenant Move-in Letter Template Example
Here is a preview of the key sections included in the customizable template. This letter sets the tone for a positive relationship for any new rental property.
| Section | Details | Example |
|---|---|---|
| Key Details | Property Address, Move-In Date, Lease Start Date, Rent, Security Deposit. | [Insert Property Address] |
| Contact Information | Property Manager Name, Phone, Email, Business Hours, Emergency Repair Contact. | [Insert Emergency Repair Contact Info] |
| Moving-In Checklist | Utility setup, Renters Insurance, Property Walkthrough, Key Collection. | Verify utilities are set up: [Gas/Electric/Water Info] |
| Property Guidelines | Trash Collection, Guest Parking, Key Property Rules, Maintenance Requests. | Report issues to [Insert Contact Method] |
| Neighborhood Guide | Local Restaurants, Grocery Stores, Public Transit, Nearby Attractions. | [Insert Local Recommendations] |
| Rent Payment | Payment due date and accepted methods (Online, Mail, Check). | Payment is due on [Insert Due Date] |
What to Include in a Tenant Welcome Letter
A great tenant letter does more than just say “welcome.” It serves as a guide and reinforces the rental agreement. Here are the key components to include.
- Key Contacts: Provide clear phone numbers and email addresses for both you and your property management team. Ensure tenants know who to contact for emergency repairs versus standard maintenance requests.
- Rent Payment Details: Clearly outline how, when, and where to pay rent. If you use an online portal, include the relevant links. This is a good place to mention your rent payment tracker spreadsheet system.
- Property Rules: Set clear expectations by listing key property rules, like pet policies or shared space etiquette, so tenants have them for future reference.
- Move-In Checklist: Attach or include a condition of rental property checklist. This is vital for managing security deposits and documenting the property’s condition at move-in.
- Lease Agreement Reference: Attach a copy of the signed rental agreement and highlight key sections. This is a great companion to a full lease tracker spreadsheet.
- Utility Information: Provide the names and contact details for local utility companies (gas, electric, water, trash) to make setup easier for the tenant.
Video Guide- The Landlord Introduction Letter
This video explains the importance of a landlord introduction letter, which serves a similar purpose to a tenant welcome letter, especially when taking over a property with existing tenants.
“Another purpose of this letter is to ensure the existing tenants have peace of mind and that the new property manager is making a positive first impression.”
Video Transcript
Welcome 0:00 congratulations you’ve entered into the 0:01 world of property owners and now you’re 0:03 ready to manage your very first rental 0:05 property or maybe you’ve taken over and 0:07 already rented out property if you’re 0:09 the sole property manager for that 0:10 property it may be a good idea to get 0:12 off on the right foot with your new 0:13 tenants one of the best ways to do this 0:15 is by sending a landlord introduction 0:17 letter to your tenant and in this video 0:18 I’m going to help you write the perfect 0:21 [Music] 0:22 letter welcome back Loopers my name is 0:25 Sydney and I’m a content creator here at 0:27 door Loop for the door Loop YouTube 0:28 channel let’s go ahead and hop right 0:30 into today’s video with the basics what What is a Landlord Introduction Letter? 0:32 is a landlord introduction letter as 0:35 mentioned before it’s always a good idea 0:37 to start things off nicely if you’re 0:38 taking over as a new landlord on a 0:40 rental property this is especially true 0:42 if you are independent of a property 0:44 management company this means that 0:45 you’ll be managing the property on your 0:47 own and you won’t be using the services 0:48 of any property management company in 0:50 these cases it’s essential to send some 0:52 sort of introduction letter to your new 0:54 tenants there’s a lot of information 0:55 that should be included in this letter 0:57 most of which has to do with new 0:58 landlord contact information 1:00 and an update on where to send the 1:01 monthly rent payment another purpose of 1:03 this letter is to ensure the existing 1:04 tenants have peace of mind and that the 1:06 new property manager is making a 1:08 positive first impression this 1:09 introduction also serves to notify 1:11 tenants that their living situation is 1:12 not at risk or their month-to-month 1:14 lease agreement will not be changing now 1:16 before we actually hop into the 1:17 introduction letter let’s go over the 1:19 course of action that a landlord should 1:20 take if they do want to terminate the 1:22 existing lease in this case the landlord What if the Landlord Wants to Terminate the Existing Lease 1:24 has to be very careful with how to 1:25 handle the existing tenants this is 1:27 because the tenants still have the legal 1:29 right to adhere to the the current lease 1:30 terms so the best course of action 1:32 completely depends on the kind of lease 1:33 that the tenants currently have if the 1:35 tenants currently have a fixed term 1:37 lease the best course to action is 1:38 probably just to let it expire once it’s 1:40 about to expire it’s important to inform 1:42 the tenant that they will not be able to 1:44 renew the lease with a letter of 1:45 non-renewal however there are also ways 1:47 to legally terminate the lease if both 1:49 parties agree this means that if you can 1:51 provide enough incentive to the tenant 1:52 they can agree to end the lease early 1:54 these incentives can include things like 1:56 covering moving cost or giving a 1:57 discount on rent also if the tenants are 1:59 on a month-to-month lease there are 2:01 fewer protections on their lease this 2:03 means that it would be easier to 2:04 terminate the lease early than it would 2:06 be to terminate a yearly lease the 2:08 landlord must also refer to any local 2:10 laws that dictate how evictions must be 2:12 handled this is because there are some 2:14 states that prohibit certain types of 2:15 evictions thus an unlawful eviction can 2:18 lead to a hefty lawsuit so now let’s get 2:20 back into that introduction letter so Why Send a New Landlord Introduction Letter? 2:22 why should you even send a new landlord 2:23 introduction letter and what do you 2:25 include in it the most obvious reason is Introduction of New Management 2:27 to introduce the new management this is 2:29 especially important if you’re not a 2:30 part of the same property management 2:32 company as the previous landlord in this 2:34 section you should also include your 2:35 contact information that the tenant can 2:37 use to contact you including your phone 2:38 number and an email address this is 2:40 essential because they must know who to 2:42 contact with any questions or concerns 2:44 about the property or their lease 2:46 another very important reason to send 2:47 out an introduction letter is to inform Redirect Rent Payments 2:49 the tenants about where they will be 2:51 sending their monthly rent since paying 2:52 rent is what keeps landlords afloat it’s 2:54 essential that the tenants are informed 2:56 about where to send the rent payments 2:58 also if a landlord uses some sort of 2:59 property management software like door 3:01 loop it’s important that the tenant 3:02 knows that as well this is because the 3:04 landlord will commonly collect rent 3:06 through this software thus the tenant 3:07 must know where and when to send the 3:09 payments one of the other reasons to 3:11 send out a landlord introduction letter Explain Maintenance Requests 3:13 is to inform your tenants about the 3:14 maintenance request System since the 3:16 previous landlord may have had a 3:17 different system for dealing with 3:19 maintenance requests it’s important that 3:20 the tenants know about your way also 3:22 it’s good to allow the tenants to inform 3:24 you about any pending maintenance 3:25 requests this way the new landlord knows 3:27 about what already needs to be done on 3:29 the property and can begin to take care 3:31 of them apart from providing your own 3:32 contact information you should also give Tenant Update Form 3:34 the tenants an opportunity to provide 3:36 their own contact information for this 3:38 reason you should always include a 3:39 tenant update form this tenant 3:41 Information Form allows the tenant to 3:43 send in all relevant information about 3:44 themselves and the property this could 3:46 include contact details emergency 3:48 contact details employment information 3:50 and information about Vehicles if you’re Property Inspection 3:52 planning on conducting some sort of 3:53 inspection on the property it’s 3:55 important to include those details you 3:56 can include this section in the tenet 3:58 update form in order to coordinate with 4:00 the tenants this way apart from 4:01 inspecting the property you get a chance 4:03 to get to know your renters personally 4:05 and address any pressing concerns when 4:06 meeting them personally it’s also a 4:08 great time to teach them about any 4:10 property management software you can 4:11 lead the tenants through how to use the 4:13 software and how to pay rent and subit 4:15 maintenance requests another very Verify Tenant Lease Information 4:17 important section to include in the 4:18 landlord introduction letter covers 4:20 information about the tenants lease 4:22 agreement it’s very important to verify 4:23 information contained in the lease with 4:25 the tenants some of the information that 4:27 should be confirmed with the letter 4:28 include names of the tenants employment 4:30 statuses vehicle information for all the 4:33 tenants contact information the terms of 4:35 the lease agreement should also be 4:36 confirmed including monthly rent 4:38 Appliance rent any fees applicable and 4:40 the lease expiration date it’s essential 4:42 that all this information is confirmed 4:44 because it’s very important in many 4:46 situations once you’ve included all of 4:48 this information in the letter you are 4:49 ready to send it out and depending on Subscribe! 4:51 your circumstances you can either mail 4:53 this letter out to the tenants or hand 4:54 it to them in person handing in the 4:56 letter yourself can be a nice touch as 4:58 you can quickly get to know your tenants 5:00 face to face if you want a free template 5:02 of this letter then go ahead and click 5:03 the link in the description in 5:05 conclusion providing a new landlord 5:07 letter is a great way to get things 5:08 started off with your new tenants it 5:10 also allows them to feel safe and secure 5:12 about their living arrangements and also 5:13 straightens out any possible issues thus 5:15 if you haven’t already make sure to 5:17 write your tenants a nice letter I 5:18 promise you won’t regret it if this 5:20 video helped you out then make sure to 5:21 give it a thumbs up also make sure to 5:23 check out this playlist for more tips 5:24 and don’t forget to subscribe I’ll see 5:26 you guys in the next one bye
Frequently Asked Questions
What is a tenant welcome letter?
A tenant welcome letter is a document a landlord or property manager gives to a new tenant before or on their move-in date. It provides essential information like rent payment instructions, utility contacts, property rules, and emergency contacts to ensure a smooth transition and for future reference.
How do you write a welcome letter for tenants?
To write the perfect tenant welcome letter, start with a warm greeting. Clearly list all essential information- property address, rent details, emergency contacts, and utility info. Include a copy of the rental property inspection checklist and outline key property rules. Using a template, like our editable tenant welcome letter Word doc, makes this process much faster.
When should I send the welcome letter?
Ideally, send the tenant welcome letter 3-5 days *before* the scheduled move-in date. This gives the new tenant time to set up utilities, review the rules, and ask any final questions before they get busy with moving their personal belongings into the new rental property.
Is this template free to use and modify?
Yes, this template is completely free. You can download the PDF for printing, the Word (DOCX) file for editing, or make a copy of the Google Sheets version to create a personalized welcome letter.
What is the difference between this and a move-in checklist?
A welcome letter provides helpful information and sets a friendly tone. A Tenant Move-In/Move-Out Checklist is a formal inspection document. Both you and the tenant fill it out during a walkthrough to record the property’s condition, which is used to manage the security deposit.
Can I use this for any rental unit, like an Airbnb?
While this letter is designed for long-term leases, you can absolutely adapt it for any rental unit, including short-term rentals. For an Airbnb, you would simply remove the long-term lease references and add more details on Wi-Fi, check-out procedures, and local attractions.
Check Back for Updates
I’m always looking for ways to make this new tenant welcome letter even more helpful. I’ll be adding new tips on how to report maintenance issues and ensure tenants pay their first month’s rent on time. Be sure to check back or browse our full Free Real Estate Templates & Spreadsheets Library for more tools like our property management onboarding checklist.
Joseph E. Stephenson, REALTOR®
License #00054082 | Kansas & Missouri
Affiliated with Welch & Company (License #CO00000477)
Joseph E. Stephenson is a licensed real estate professional in Kansas and Missouri with a career built on dedication to integrity and client-focused service. To learn more about how Joseph can assist you in your real estate endeavors, visit his REALTOR® profile at realtor.com.
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Joseph E. Stephenson also operates a business named Stephenson Residential, LLC. You can verify the business at the Kansas Secretary of State’s website.
Verify Business CredentialsAI Summary: This guide includes a downloadable, customizable tenant welcome letter template in PDF, Word, and Google Sheets formats. It outlines rent terms, utilities, property rules, emergency contacts, and includes a move-in checklist and neighborhood tips.